• All customers must be greeted in a pleasant and courteous fashion and tended to in a professional and efficient manner.
• To carry out cash handling procedures in accordance with company policy.
• To be familiar with the licensing laws and excise requirements.
• To ensure that drinks are issued using appropriate measures, procedures and correct glassware.
• You are responsible for stacking the shelves to appropriate levels, observing proper stock rotation and the stocking glassware.
• To assist in the clearing of bottles, glasses ashtrays and tables and washing same.
• Receipts must be issued at the point of sale for every transaction and a copy of the cash handling procedures will be issued separately for which you read and sign for.
• To communicate hotel services to guests.
• To carry customer relations policy and to communicate hotel services to guests.
• To wear clean, suitable uniform and name badge at all times.
• To ensure a high standard of personal hygiene and grooming.
• Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
• Upkeep of the equal opportunities policy to ensure that there is a neutral working environment.
• To participate in any training and personnel exercises designed to improve standards and performance.
• Work in accordance with standard procedures within each department.
• To keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work act (1989).

• To assist in the serving of any food operation in the bar area.