Job Title : WORKING SUPERVISOR

Responsible to : HEAD HOUSEKEEPER

Location : Days Hotel, Belfast

Rate Of Pay : £6.20 per hour

Experience : Relevant Experience

Purpose of Job : A Working Supervisor is responsible for ensuring standards of cleanliness, hygiene and tidiness in his/her assigned bedrooms/corridor/public areas and for actioning any maintenance requirements in order to comply with the Hotels established quality standards

Main Duties:

To ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the highest standards, using only approved cleaning materials and equipment, and to ensure stocks of bathroom and bedrooms items are replenished to correct standards.
To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
To ensure guest laundry is collected, charged and returned to guest in a speedy and accurate fashion.
To ensure guest property left behind is passed to the Head Housekeeper.
To assign rooms and tasks to accommodation team.
To alert the Accommodation Manager or Deputy Accommodation Manager to needs of accommodation staff be it materials or equipment in order to carry out their jobs efficiently.
To instruct, delegate and control staff under their responsibility.
To maximize the use of all resources and maintain costs at agreed levels.
To oversee the ordering, delivery, count and storage of all lines and all items necessary to service your department, including bathrooms items, tea/coffee making facilities, stationary, equipment, cleaning materials etc. and to control cost to agreed levels.
To carry out company's customer relation policy and communicate hotel services to guests.
To wear clean, suitable uniform and name badge at all times
To ensure a high standard of personal hygiene and grooming
To actively participate in any training and personnel exercises designed to improve standards and performance levels
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
To carry out formal counseling with staff and record this and notify the personnel department.
Work in accordance with standard procedures within each department.
To keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work act (1989).

Local Duties:

To ensure that Turn Down Service is carried out in a timely and efficient manner.
To over see the ordering, storage of all flowers for functions.

Note:

This list is not exhaustive and is only a guideline to the typical duties that may be asked of you. It may be modified at any time to meet the changing needs of the business. You will be expected to comply with any reasonable requests or duties directed by management

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You can download our application forms from the following links

EMPLOYEE MONITORING QUESTIONNAIRE

Application Form

The application should be filled in and returned via email to hr on lorraine.walker@andrashouse.co.uk or mailed to

HR Department

Andras House

60 Great Victoria Street

Belfast

BT2 7BB