Job Title : Waiter/Waitress

Responsible to : Reception Manager

Department : Restaurant

Location : Ramada Hotel, Shaws Bridge, Belfast

Rate Of Pay : £6.00 per hour

Experience : Relevant

Purpose of Job : To ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.

Main Duties:

Preparation of restaurant for breakfast, lunch and dinner.
Guests to be welcomed in a warm, friendly and courteous manner at all times.
Meals and drinks to be served efficiently and with minimum delay/ wastage.
Responsible for own station, replenishment of crockery, cruets, cutlery etc.
Tables reset for next service.
Mis-en place prepared for all service periods, including room service.
Answering the telephone in accordance with company standards.
Accurately taking telephone room service orders in accordance with company standards.
To ensure the correct delivery of room service to bedrooms within the stated time.
The opening and service of bottles of wine.
To ensure dishes leaving the kitchen are to appropriate standards of presentation.
To ensure drinks leaving the bar are to appropriate standards of presentation and garnished accurately.
To ensure the correct implementation of the customer relations policy.
To wear clean, suitable uniform at all times.
To ensure a high standard of personal hygiene and grooming.
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
To assume responsibility for station tables, ensuring billing is carried out accurately and payment received or signatures for room charges obtained.
To assume responsibility for accepting bookings and to keep the booking diary up to date.
To maintain front of house service areas.
To maintain back of house service areas.
Working knowledge of POS system.
To maintain cash float to the company approved limit and to take responsibility for shortfalls.
Upkeep of the equal opportunities policy to ensure that there is a neutral working environment.
To participate in any training and personnel exercises designed to improve standards and performance.
Work in accordance with standard procedures within each department.
To keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management & observe all requirements under the health & safety legislation.

Note:

This list is not exhaustive and is only a guideline to the typical duties that may be asked of you. It may be modified at any time to meet the changing needs of the business. You will be expected to comply with any reasonable requests or duties directed by management

You can download our application forms from the following links

Enploying Monitoring Questionnaire

Application Form

The application should be filled in and returned via email to hr on lorraine.walker@andrashouse.co.uk or mailed to

HR Department

Andras House

60 Great Victoria Street

Belfast

BT2 7BB