Job Title : Reception Shift Leader
Responsible to : Front Office Manager
Location : Day Hotel, Hope Street, Belfast
Rate Of Pay : £6.25 per hour
Experience :
Essential:
Previous experience necessary
Hotel computer systems and accounts procedures.
Good PR and communication skills.
Desirable:
Knowledge of local area and amenities
Purpose of Job : To manage the reception when on duty ensuring a standard of service that meets and exceeds guest's expectations, ensuring that you and your team project an excellent corporate and professional image and ensure that a guest receives a warm welcome.
Main Duties:
- To ensure on a daily basis the correct room allocation for guests has been adhered to.
- To ensure all folio balances and house accounts are monitored and payment received when credit limit exceeded.
- Completion of shift leader/supervisor duties as detailed by FOM whilst on duty.
- To liaise with conference co-ordinator/tour leaders and conference organisers to ensure smooth handling of large groups and a high level of prompt, courteous service.
- To liaise with the Housekeeping department on a daily basis.
- To liaise with concierge in the organisation of all group luggage.
- Maintain accuracy of database and build guest profile information by gathering, verifying and recording guest information.
- To ensure all front office staff are fully conversant with all hotel facilities and they take advantage of selling opportunities to maximise guest spend.
- To work with the reception team to ensure maximum occupancy.
- Collect and reconcile all monies received - detailing any Banking discrepancies.
- To provide feedback to all team members both in the form of praise and on undesirable behaviour and where necessary take corrective action to ensure all in the team are aware of the standard expected.
- To fulfil your obligation under the Health and Safety legislation and any revisions or additional legislation made there to.
- To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
- To keep work area tidy and safe and report any hazard, accident, loss or damage to management.
Note:
This list is not exhaustive and is only a guideline to the typical duties that may be asked of you. It may be modified at any time to meet the changing needs of the business. You will be expected to comply with any reasonable requests or duties directed by management
You can download our application forms from the following links
HR Department
Andras House
60 Great Victoria Street
Belfast
BT2 7BB
