Job Title : Housekeeper
Location : Ramada Hotel
Rate Of Pay : £5.75 per hour
Profile : You are engaged as Housekeeper where you will have the responsibility of working in the housekeeping areas. The reputation of the hotel rests to a large extent on the ability to satisfy its customers. In your position you will constantly be dealing with these customers and therefore you are expected always to be well presented, and to treat the customers in a friendly and professional manner. Similarly our guests will expect the hotel rooms to be immaculate and therefore attention to detail is one of the greatest attributes you can bring to the post.
Purpose of Job : To adopt a professional, enthusiastic and courteous approach in providing a high level of service to the customers. To comply with your specific duties and responsibilities as contained herein and as set down by your manager.
Main Duties:
- To smile and warmly acknowledge all our guests.
- To clean and service your areas in accordance with the established standards.
- Greet all customers, welcome and assist them with any requests, enquires or directions. If you are unable to fully assist them then to refer the request to the Head Housekeeper.
- Ensure that the service areas are clean and tidy.
- Trolleys are to be well stocked and kept neat and tidy at all times and locked away at night.
- Immediately turn in and report any lost property found to the Head Housekeeper.
- Ensure that all cleaning equipment and machinery are maintained in working order.
- Make sure the usage of all cleaning supplies is correct and follows the set standards and instructions.
- Report any problems or faults which require maintenance to the Head Housekeeper
- To use cleaning materials supplied in the recommended manner economically and efficiently.
- To be fully conversant and comply with the health, safety, fire, evacuation and security regulation and procedures of the hotel.
- To always operate in a clean and hygienic manner maintaining a good standard of personal hygiene and appearance as well as having a pleasant disposition.
- To report for work on time and in the correct uniform and groomed to the highest standards in personal hygiene.
- To be fully conversant with all facilities and services in the Hotel, to be able to tell the guests about them when requested.
- To maintain a high level of co-operation with the Head Housekeeper and with all other departments.
- Receive and despatch clean/soiled linen.
- Any other duties assigned by the Manager.
You can download our application forms from the following links
The application should be filled in and returned via email to hr@andrashouse.co.uk or mailed to
HR Department
Andras House
60 Great Victoria Street
Belfast
BT2 7BB
