Job Title : General Manager

Responsible to : Board of Directors

Location : Ramada Hotel, Shaws Bridge, Belfast

Rate Of Pay : £50,000 per annum + bonus

Purpose of Job : To achieve financial targets according to the Hotel budget, along with other key business objectives, while maintaining a smooth operation within the required 4 star standards.

Main Duties:

Implement all Group policies, strategies and plans, and to contribute to the development of these plans.
To control actual performance against targets by regular and frequent use of the Hotel Management Information System, and by personal monitoring of individual department performances.
To direct, control and monitor all hotel operations through a team of Managers and supervisors.
To ensure customer satisfaction by having Managers establish and maintain quality control standards for products or services offered to the guests.
To personally monitor customer satisfaction by observation, regular reporting from managers and regular contact with major accounts, actual or potential.
To maintain regular contact with the appropriate official bodies concerned with the industry, and with industry and other business associations.
To promote the hotel by developing a high profile in domestic and other markets.
To maintain a high personnel profile within the Hotel and supervise on site by regular visits to public areas, sales outlets and work stations.
To appraise regularly the performance and development of all Managers.
To be ultimately responsible for all matters relating to health and safety.
To ensure supervisors are regularly appraised in accordance with an established appraisal system.
To ensure the preservation of a high quality labour force and supervision.
To ensure that recruitment procedures and training programmes are capable of finding and developing people with skills required.
To ensure working conditions and conditions of employment are such as to encourage stability of the labour force and to ensure a high level of morale.
To maintain industrial and staff relations by liasing regularly, formally and informally, with staff representatives.
To control and monitor costs and productivity and ensure that each department is operating efficiently and profitably.
To ensure that the Ramada standards are implemented and adhered to by all Departments within the Hotel.

Note:

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.

You can download our application forms from the following links

EMPLOYEE MONITORING QUESTIONNAIRE

Application Form

The application should be filled in and returned via email to hr on lorraine.walker@andrashouse.co.uk or mailed to

HR Department

Andras House

60 Great Victoria Street

Belfast

BT2 7BB